PRIVACY POLICY

WHO WE ARE

Lux Design + Manufacturing provides furniture, fixtures, and equipment (FF&E) services for senior living communities across North America. This policy explains how we collect, use, and protect your information when you visit our website or interact with our team.

Our website address is www.lux.design. Our office is located at 138 Victory Ship Way, Unit 2, North Vancouver, BC V7L 0B1, Canada.

WHAT WE COLLECT

When you fill out a form on our website, we collect the information you provide. This typically includes your name, email address, phone number, company name, and details about your project or inquiry.

When you browse our website, we automatically collect basic usage data through Google Analytics. This includes pages visited, time spent on the site, device type, browser, and general geographic location. This data is anonymized and helps us understand how people use our site.

We use cookies for essential site functionality and analytics. You can control cookie preferences through your browser settings.

HOW WE USE YOUR INFORMATION

We use the information you share with us to respond to your inquiries and project requests, follow up on conversations about potential projects, improve our website and the experience of using it, and send relevant updates if you've opted in to hear from us.

We do not use your information for automated decision-making or profiling.

WHO WE SHARE IT WITH

We work with a small number of trusted service providers to operate our website and manage communications.

HubSpot processes and stores form submissions and contact data on our behalf. Their privacy practices are governed by HubSpot's privacy policy.

Google Analytics collects anonymized website usage data. Their practices are governed by Google's privacy policy.

Vercel hosts our website and processes server requests. Their practices are governed by Vercel's privacy policy.

We do not sell, rent, or trade your personal information to third parties. We will never share your data for advertising purposes.

HOW LONG WE KEEP IT

Contact form submissions and project inquiry data are retained for as long as the business relationship is active, or until you request deletion.

Analytics data is subject to Google's standard retention policies.

If you request deletion of your data, we will remove it from our systems within 30 days and confirm the deletion with you.

HOW WE PROTECT IT

We use HTTPS encryption across our entire website. Form data is transmitted securely and stored in encrypted systems through our service providers. We limit access to personal data to team members who need it to do their jobs.

While no system is completely immune to risk, we take reasonable and appropriate measures to protect your information.

YOUR RIGHTS

You have the right to know what personal data we hold about you, request a copy of your data, ask us to correct inaccurate information, request deletion of your data, and withdraw consent for communications at any time.

To exercise any of these rights, email us at info@lux.design. We will respond within 30 days.

COOKIES

Our website uses cookies for two purposes: essential functionality (keeping the site working properly) and analytics (understanding how visitors use the site through Google Analytics).

You can disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

CHANGES TO THIS POLICY

If we make meaningful changes to this policy, we will update the effective date at the top of this page. For significant changes, we may also notify you directly if we have your contact information.

CONTACT US

If you have questions about this policy or how we handle your data, reach out to us.

Email: info@lux.design. Phone: (778) 613.2080. Address: 138 Victory Ship Way, Unit 2. North Vancouver, BC V7L 0B1, Canada.